We want you to be happy with your purchase from Hamptons Apparel. Please review our return and refund policy below before requesting a return.

Return Window

You may request a return within 14 calendar days after your order is delivered. Return requests submitted after this 14-day period may not be accepted.

Return Eligibility

To qualify for a return, an item must be:

• Unworn, unwashed, and unused
• In its original condition
• Free from stains, odors, pet hair, and other signs of wear
• Returned with its original tags and packaging, when applicable
• Accompanied by proof of purchase or the original order number

We reserve the right to decline a return if the item does not meet these conditions.

Nonreturnable Items

The following items cannot be returned:

• Customized, personalized, or made-to-order merchandise
• Items marked as final sale
• Gift cards
• Items that have been worn, washed, altered, or damaged after delivery
• Items returned without prior return authorization

These exclusions do not apply when an item arrives damaged, defective, or different from what was ordered.

How to Request a Return

Before returning an item, please contact Hamptons Apparel through our Contact Us page within 14 days of delivery.

Please include:

• Your full name
• Your order number
• The item you would like to return
• The reason for the return
• Photographs if the item is damaged, defective, or incorrect

If your return is approved, we will provide return instructions and the appropriate return address. Please do not send merchandise back without receiving return authorization first.

Return Shipping

Customers are responsible for return shipping costs when returning an item because of a change of mind, incorrect size selection, or other personal preference.

We recommend using a trackable shipping service and retaining your shipping receipt. Hamptons Apparel is not responsible for return packages that are lost or damaged in transit.

If we sent an incorrect item or the product arrived damaged or defective, Hamptons Apparel will provide return instructions and cover the reasonable return shipping cost when a return is required.

Original Shipping Charges

Original shipping charges are nonrefundable unless the return is the result of an incorrect, damaged, or defective item sent by Hamptons Apparel.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us through our Contact Us page as soon as possible and within 14 days of delivery.

Please include your order number and clear photographs showing the issue. After reviewing the request, we may offer a replacement or a refund to the original payment method.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 7 to 10 business days after inspection. Your bank or card issuer may require additional processing time before the refund appears in your account.

Any original shipping charges or return shipping expenses for a standard return will be deducted or excluded from the refund, unless the item was incorrect, damaged, or defective when delivered.

Exchanges

We do not guarantee direct exchanges because product availability can change. If you need another size, color, or style, please request a return for the eligible item and place a new order for the replacement.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled after it has entered processing or production.

Customized, personalized, or made-to-order merchandise cannot be canceled once production has begun.

Contact Hamptons Apparel

If you have questions about a return, refund, or order, please contact us through our Contact Us page. We will respond as promptly as possible.